Speaking & communication

How to communicate better at work

Workplace communication is judged on one thing: can the person you spoke to act without asking you a follow-up? That means clear asks, updates with decisions in them, and disagreement that stays about the work.

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Make asks that can be answered yes or no

Vague versus actionable

Before: When you get a chance, it'd be great to maybe look at the pricing deck at some point?

After: Can you review the pricing deck by Thursday and tell me if slide 6 is defensible?

Give updates that contain a decision

A useful update has three parts: where it stands, what you have decided, and what you need. "Migration is 60% done. I'm cutting the reporting tables to hold the date. I need sign-off from finance by Friday." Anything less makes your manager do the interpreting.

Disagree without making it personal

  1. 1Agree on the goal first"We both want this out before the quarter ends."
  2. 2Name the tradeoff, not the person"Shipping all four features means no QA window."
  3. 3Offer the alternative"Two features with QA, or all four a week later."
  4. 4Accept the decision out loud"Understood — going with all four, and I'll flag the risk in writing."

Be heard in meetings

  • Speak in the first five minutes, even briefly. It is much harder to enter later.
  • Signal length: "One quick thing" buys you the floor.
  • Land on a recommendation rather than an observation.
  • If you are talked over, come back once with "I want to finish that thought" — calmly, and only once.

Common questions

How do I get taken more seriously at work?
Make specific asks, put recommendations in your updates rather than only status, and speak early in meetings. Perceived seniority tracks clarity more than volume.
How do I push back on my manager?
Agree on the shared goal, state the tradeoff in terms of work rather than fairness, offer an alternative, and accept the final decision explicitly.

Rehearse the work conversation you're avoiding

Practise the ask, the pushback and the ending out loud.

Practise a work conversation

Free, with no payment details and no locked features.

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